Shipping Policy

Processing Times

• All orders are processed within 2–3 business days after payment is received.

• You will receive a confirmation email with tracking details once your order has shipped.

• Please note that processing times may be slightly longer during launches, sales, or holiday periods.

Shipping within Australia

• We ship all orders via Australia Post.

• Standard delivery: 3–6 business days (depending on your location).

• Express delivery: 1–3 business days (metro areas; rural areas may take longer).

• Shipping costs are calculated at checkout and include tracking.

International Shipping

• Yes, we ship worldwide using Australia Post International services.

• Delivery times vary depending on destination (generally 6–15 business days).

• Customers are responsible for any customs duties, taxes, or import fees that may apply in their country.

Tracking Your Order

• Once your order has shipped, you’ll receive a tracking number via email.

• You can track your parcel at Australia Post Tracking.

Delays

• We are not responsible for delays once an order has been dispatched, as transit times are outside of our control.

• Weather, customs, or postal disruptions may affect delivery times — thank you for your understanding.

Lost or Missing Parcels

• If your parcel does not arrive within the expected timeframe, please check your tracking details first.

• If it appears lost, contact Australia Post and then reach out to us at kiarabella.designau@gmail.com so we can assist.